course CERTIFICATE PROGRAM PROCESS

Note: Participants will have the opportunity to be tested in the course material. Once they have passed the qualifying exam they will be issued a completion certificate good for 2 years.

Tribal Administrative Assistant/Secretary Certificate Program Training and Testing
Course Description: This course will assist those who are in a secretarial or administrative position and who wish to be certified in their skills.
Day One: Seminar overview and purpose, professional networking exercise, enhancing communication skills, improving your value within the tribe, understanding your personality and others, managing the office and its staff, time and stress management, and getting organized.
Day Two: Importance of ethics and confidentiality, showing your capabilities (self presentation), customer service, record keeping, bookkeeping and accounting, evaluations, presentation of certificates

Advanced Tribal Administrative Assistant/Secretary Certificate Program Training and Testing
Course Description: This course will assist those who are in a secretarial or administrative position and who wish to be certified in their skills at the advanced level. Participants must complete the Tribal Administrative Assistant/Secretary Certificate Training first.
Day One: Seminar overview and purpose, professional networking exercise, advancing communication skills, understanding your staffs personality and managing the office, time and stress management, and enhanced record keeping.
Day Two: Importance of ethics and confidentiality, professional presence in the office, customer service, setting objectives for the office, managing department budgets, evaluations, presentation of certificates

course DESCRIPTIONS

Note: While the overall seminar subject stays the same, agendas are tentative and all topics within are subject to change.

Advanced Tribal Secretaries and Administrative Support Staff Training
Course Description: This course will assist those who are in a secretarial or administrative position and who wish to improve their skills to seek further work enhancement and career development. This course will advance those who have been in a secretarial or administrative role with some training and are looking for advanced training.
Day One: Seminar overview and purpose, professional networking exercise, enhancing communication skills, improving your value within the tribe, understanding your personality and others, managing the office and its staff, time and stress management, and getting organized.
Day Two: Importance of ethics and confidentiality, showing your capabilities (self presentation), customer service, setting objectives, evaluations, presentation of certificates

Basic Indian Law
Course Description: If you work for or are a member of an Indian Tribe, Federal Indian Law and Policy affects your everyday life. It can affect the taxes you pay and the everyday procedures in your office. Basic Indian Law unravels the mysteries of Federal Indian Law and breaks it down into understandable pieces.
Day One: Seminar overview, Tribal sovereignty, the role of Tribal, Federal and State governments in the operation of Tribal law, the plenary power of the United States Congress, tribal jurisdiction, civil rights and the Indian Child Welfare Act. Training will be 9:00 am to 4:00 pm each day.
Day Two: how governments are structured, the history of tribal governments and the Indian Reorganization Act, the executive, legislative and judicial functions of government and how they operate in Indian Country, modern Tribal governments, economic development and taxation.

Basics of Robert's Rules of order
Course Description: Almost all tribes across the United States deal with boards in tribal government. This training is designed for the experienced board member and the newly elected board member. Please join us in the exciting course on how to organize and participate in effective meetings!
Day One: Seminar Overview, professional networking exercise, communication skills, understanding your personality and others, conducting effective meetings, quorum requirements, constitutions and bylaws, voting and addressing unacceptable board member behavior.
Day Two: Interactive session on ethics, problem solving, decision making strategies, confidentiality, evaluations, presentation of certificates.

Conducting Tribal Elections
Course Description: This seminar will assist your tribe in developing or reviewing your Tribal election laws and procedures and maintain a fair and equitable process for your constituents.
Day One: Seminar overview and purpose, professional networking exercise, ethics and professional responsibility, role of the election board, fundamental fairness in tribal elections, voter qualifications and registration, counting ballots, announcing results and challenges.
Day Two: Model tribal election ordinance, caucuses, nominations, ballots, campaign violations, evaluations, presentation of certificates

Critical Skills for Tribal Employees Training
Course Description: You will gain valuable experience from this training to enhance skills and techniques to help you become an effective employee. This training will be great for entry level employees and refresh skills of current supervisors and managers.
Day One: Seminar overview and purpose, professional networking exercise, enhancing communication skills, team building, strategic planning, conflict resolution, and negotiation skills.
Day Two: Importance of ethics and confidentiality, goal setting, organizational skills, professional etiquette, customer service, setting objectives, evaluations, presentation of certificates

Improving Customer Service and Communication skills in the Tribal Workplace Training
Course Description: This training will assist employees with understanding and improving their customer service skills in the workplace. Participants will learn about essential components of customer service and how to utilize them.
Day One: Seminar overview, professional networking exercise, Importance of effective communication in Customer Service, types of customer service and different interactions.
Day Two: Interactive session on customer service, importance of listening to the customer, problem solving with the customer, why go above and beyond expectations, evaluations.

Grant Management and Basic Budgeting Training
Course Description: In this important class you will learn the basics of how to develop and administer a grant. The training will cover pre-award and post-award grant administration, as well as grant writing and grant budgeting. You will gain valuable knowledge that will help you become a successful grant writer.
Day One: Clarifying what the community/Tribe needs and will gain from the grant, common elements in grant writing, managing the grant life cycle, grant guidelines: federal, state, foundations, budget development and management, common budget elements, property and equipment management and Identifying the tribal systems (HR, Accounting, Purchasing, etc) and understanding the tasks that will need to be done if the grant is awarded.
Day Two: Developing an evaluation plan - How will you know you are successful, performance management of the grant, communication to the community about the work of the grant, grant reporting and evaluation, audit requirements, record keeping, alignment with Tribal policies and procedures, evaluations, presentation of certificates

Native American Women's Leadership Training
Course Description: Look around your office or department. Are there more women than men? This is an increasing trend across Indian Country. Many of our tribal governances are built on matriarchal society, so naturally more and more of our governing boards are going to be led by Women. This workshop will assist you in learning important skills and strategies on how to cope with the ever changing workplace. How to manage stress and the balances between home and work. Come learn from other Native Women from across the country! Training will be 9:00 am to 4:00 pm each day.
Day One: Seminar overview and purpose, professional networking exercise, empowering native women to serve in Indian Country, women's roles in tribal communities, reclaiming our young women, managing our emotions under pressure.
Day Two: Powerful communications skills for women, balancing between work and home, stress management, time management, evaluations, presentation of certificates

Professional Development for Tribal Secretaries and Administrative Support Staff Training
Course Description: Tribal secretaries and administrative support staff are the backbone of our tribal governments. It is the responsibility of these individuals to do the important behind the scenes work and create seamless work environments. Attend this training to learn valuable skills and how to manage the stress of this important job.
Day One: Seminar overview and purpose, professional networking exercise, communication skills, understanding your personality and others, time management, stress management and organizational skills.
Day Two: Interactive session on ethics and professional etiquette, customer service, goal setting, confidentiality, evaluations, presentation of certificates

Resolving Conflict and Addressing Unacceptable Behavior
Course Description: Conflict is a part of everyday life in any work environment, but there are ways of dealing with this in a positive and effective manner. Learn the skills that will help you address negative behavior and build positive relationships.
Day One: Seminar overview and purpose, professional networking exercise, communication skills, understanding your personality and others, addressing unacceptable employee and board member behavior, conducting performance evaluations, attendance issues.
Day Two: Resolving conflict before you have violence in the workplace, coping strategies, problem solving, defining and handling harassment, evaluations, presentation of certificates

Supervisor Skills Training
Course Description: If you are looking to brush up on your supervisor skills or are a newly hired supervisor this training is for you. You will learn valuable skills to motivate your employees, deal with insubordination and how to create a respected department.
Day One: Seminar overview, professional networking exercise, communication skills, understanding your personality and others, conducting performance evaluations, team building, motivating the employee.
Day Two: Interactive session on ethics and professional responsibility, goal setting, confidentiality, delegation, strategic planning, evaluations, presentation of certificates

Tribal Enrollment - Critical issues for Indian Country
Course Description: Tribal enrollment is one of the most critical issues facing our tribes today. This course discusses the critical issues that face tribal enrollment offices across this nation including updates on current litigation, blood quantum issues, changing enrollment criterion, record keeping and paternity.
Day one: Seminar overview, professional networking exercise, blood quantum and alternatives, enrollment ordinances, adoption, and paternity.
Day two: Emerging trends, disenrollment, update on current litigation dealing with enrollment issues, Tribal Council support, confidentiality, evaluations, presentation of certificates

Tribal Leaders and Managers Training
Course Description: Being in a senior leadership position requires many skills to manage staff and to move your department forward in a positive direction. This training will cover several crucial skills including specific traits needed to be an effective leader and communicator, how to run productive meetings, and basic project management. It will include an overview of the skills and knowledge needed to be an effective leader which can serve as a roadmap for personal development. In effective communication, you will practice providing constructive feedback, listening, and techniques for addressing unacceptable behavior that is simple and effective. You will learn principles of effective meetings and leave with tools to help you plan and implement. This seminar is critical for Tribal Council members, Administrators, Program Directors and Supervisors!.
Day One: Seminar overview, effective communication skills, dealing with unacceptable behavior, conducting performance evaluations, team building, motivating the employee and professional development.
Day Two: Interactive session on ethics and professional responsibility, leadership development, confidentiality, delegation, strategic planning, project management, evaluations, presentation of certificates

GROUP RATES AND SPECIAL EVENTS

Group rates are available for all of our seminars. Contact us for any one of our courses to find out more about the group discount.

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